Refund policy

REFUND POLICY

Last updated: July, 2026

ELORYN — Returns & Refunds 

Quick Summary: All sales are final. No change-of-mind returns. Damaged, defective, or incorrect items with photo proof within 48 hours of carrier-confirmed delivery receive a free replacement or full refund to original payment method.

ALL SALES ARE FINAL

By completing a purchase on eloryn.shop, you acknowledge and agree that all sales are final. ELORYN does not accept returns or exchanges for any reason including but not limited to change of mind, incorrect size ordered, personal preference, or colour variation from screen display settings.

Please review all product descriptions, sizing guides, and colour information carefully before placing your order.

BEFORE YOUR ORDER SHIPS

  • Free cancellation within 12 hours of purchase if processing has not yet started — full refund to original payment method
  • After processing or shipping has begun: orders cannot be cancelled as they are already en route from our fulfilment partner

AFTER DELIVERY — WHAT WE REPLACE OR REFUND

Eligible for free replacement or full refund to original payment method (when photo evidence confirms):

  • Item arrives damaged (tears, stains, broken parts)
  • Manufacturing defect (broken stitching, malfunction)
  • Wrong item or missing pieces sent

NOT ELIGIBLE:

  • Change of mind, "don't like it," wrong size or colour ordered
  • Normal wear, washing damage, personal preference
  • Colour variation from screen display settings or photography
  • Claims submitted after 48 hours of carrier-confirmed delivery

PROCESS:

  1. Email support@eloryn.shop within 48 hours of carrier-confirmed delivery
  2. Include your order number, clear photos of the damage or defect, a photo of the packaging, and a photo of the shipping label
  3. We review within 2–3 business days
  4. Approved cases: free replacement ships at no cost to you, no return shipping required. If a replacement is unavailable, a full refund will be issued to your original payment method.

PACKAGE ISSUES

  • "Delivered but didn't receive": check with neighbours and your local post office first. Carrier proof of non-delivery is required to open an investigation. Contact support@eloryn.shop within 7 days of the carrier-confirmed delivery date.
  • Wrong address or not collected: not eligible — the correct delivery address is the customer's responsibility at checkout.
  • Delayed beyond 30 days (USA): contact support@eloryn.shop before filing a dispute or chargeback. We will work with our fulfilment partner to resolve and provide a replacement or refund where applicable.

CHARGEBACKS

By purchasing, you agree to contact support@eloryn.shop to resolve any issue before initiating a chargeback with your bank or payment provider. All order records, communications, and delivery confirmations are retained and will be submitted as evidence in any chargeback dispute.

Why Our Policy Works This Way

ELORYN crafts small-batch luxury pieces through international partners. Easy returns sound nice but aren't sustainable for premium craftsmanship. We focus on delivering quality you can trust and resolving real issues quickly.