Refund policy

ELORYN - Returns & Refunds

Last updated: 25 March 2026

Quick Summary: No change-of-mind returns due to small-batch international production. Damaged or defective items with photo proof within 7 days of carrier-confirmed delivery receive a free replacement or full refund.

BEFORE YOUR ORDER SHIPS

  • Free cancellation within 12 hours of purchase if processing hasn't started — full refund to original payment method
  • After processing/shipping: Orders cannot be cancelled (already en route from partner warehouse)

AFTER DELIVERY — WHAT WE REPLACE OR REFUND

Eligible for FREE replacement or full refund (when photo evidence confirms):

  • Item arrives damaged (tears, stains, broken parts)
  • Manufacturing defect (broken stitching, malfunction)
  • Wrong item or missing pieces sent

NOT ELIGIBLE:

  • Change of mind, "don't like it," wrong size/color ordered
  • Normal wear, washing damage, personal preference
  • Color variation from screen settings

PROCESS:

  1. Email support@eloryn.shop within 7 days of carrier-confirmed delivery
  2. Send clear photos of damage + packaging + shipping label
  3. We review within 2–3 business days
  4. Approved cases: Free replacement ships at no cost to you (no return shipping required). If replacement is unavailable, a full refund will be issued to your original payment method.

PACKAGE ISSUES

  • "Delivered but didn't receive": Check with neighbours and your local post office first. Carrier proof required to open an investigation.
  • Wrong address/not collected: Not eligible — correct delivery address is the customer's responsibility at checkout.
  • Delayed beyond 30 days (USA): Contact support@eloryn.shop before filing a dispute or chargeback. We will work with our fulfillment partner to resolve and provide a replacement or refund where applicable.

Why Our Policy Works This Way

ELORYN crafts small-batch luxury pieces through international partners. Easy returns sound nice but aren't sustainable for premium craftsmanship. We focus on delivering quality you can trust and resolving real issues quickly.